Privacy Policy

At The Hair Atelier, your privacy matters to us — just as much as the quality of every kit we pack. This policy explains what information we collect when you shop with us and how we use it to make your experience better.

When you place an order, we collect your name, email address, shipping address, and payment details. We may also collect browsing data like pages visited and items added to your cart to help us improve the shop. We only collect what we actually need — nothing more.

We use your information to process and ship your orders, send you order confirmations and tracking updates, and occasionally share new kits or offers we think you'll love. We will never sell your personal information to third parties — ever. If you'd rather not receive marketing emails, you can unsubscribe at any time with one click.

Our site uses cookies to keep your cart working, remember your preferences, and understand how people find us. You can disable cookies in your browser settings, though some parts of the shop may not work as smoothly.

All transactions on Made By Hand Co are processed through encrypted, secure payment gateways — we never store your full card details on our servers. We take reasonable precautions to keep your data safe, and we'll always let you know promptly if anything ever changes.

You have the right to access, update, or delete the personal information we hold about you at any time. Just send us an email and we'll take care of it — no hoops to jump through, no lengthy forms.

We work with trusted partners — like shipping carriers and payment processors — who may receive limited information needed to fulfill your order. These partners are required to keep your data secure and may not use it for any other purpose.